CUSTOMER CARE

JEWELRY CARE

OUR JEWELRY IS HAND-CREAFTED WITH THE UTMOST CARE AND A SLIGHT VARIATION MAY EXIST BETWEEN PIECES.

OUR METALLIC PARTS ARE COMPOSED OF 24KT GOLD PLATED BRONZE OR RHODIUM PLATED SILVER 925.

 

  •  REMOVE JEWELRY BEFORE COMING IN CONTACT WITH WATER AND WORKING OUT.
  • WAIT TO PUT ON YOUR JEWELRY UNTIL YOUR LOTION, MAKEUP AND PERFUME ARE COMPLETELY DRY.
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  • DO NOT USE CHEMICALS, BLEACH OR OILS, AS THIS CAN AFFECT THE FINISH.
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  • STORE EACH PIECE OF JEWELRY SEPARATELY IN INDIVIDUAL POUCHES TO AVOID SCRATCHES.
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  • AVOIR FALLS 
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    SUSANA VEGA JEWELRY IS NOT RESPONSIBLE FOR MISTREATED PIECES OF JEWELRY YOU PURCHASED.

    PLEASE WRITE TO THE EMAIL

    WORKSHOP@SUSANAVEGAJEWELRY.COM IF YOU HAVE ANY QUESTIONS ABOUT THESE CARE ITEMS

     

     

    RETURNS

    AT SUSANA VEGA , ALL OUR PIECES ARE HAND-MADE IN OUR WORKSHOPS  WITH THE UTMOST CARE, AND WE WANT TO MAKE SURE EVERY CUSTOMER IS SATISFIED WITH THEIR PURCHASE. IF THERE ARE ANY ISSUES WITH YOUR ORDER, PLEASE EMAIL US IMMEDIATELY AT FOR A EXCHANGE.

    WORKSHOP@SUSANAVEGAJEWELRY.COM

     PLEASE REVIEW THE FOLLOWING RETURN POLICIES:

    OUR RETURN FOR EXCHANGES OR STORE CREDIT POLICY LASTS UP TO 7 DAYS AFTER PURCHASE RECEIVED  CONFIRMATION. IF YOU WISH TO RETURN AN ITEM, PLEASE CONTACT US BEFORE THIS TIME PERIOD, AS WE MAY NOT BE ABLE TO PROCESS YOUR REQUEST AFTER 7 DAYS.

    TO SUBMIT A EXCHANGE OR STORE CREDIT REQUEST, PLEASE EMAIL US ATWORKSHOP@SUSANAVEGAJEWELRY.COM AND SPECIFY YOUR REASONS FOR RETURNING THE ITEMS ALONG WITH A PROOF OF PURCHASE. IF THE ITEM IS DEFECTIVE OR DAMAGED UPON DELIVERY, OR IF THERE ARE MISSING ITEMS IN YOUR SHIPMENT, PLEASE CONTACT US IMMEDIATELY AND INCLUDE A PICTURE IN YOUR EMAIL.

     

    ONCE YOU SUBMIT A REQUEST YOU WILL RECEIVE FURTHER RETURN INSTRUCTIONS. PLEASE ALLOW 1-2 BUSINESS DAYS TO PROCESS YOUR REQUEST. YOUR SATISFACTION IS OUR PRIORITY, AND WE’LL RESPOND AS SOON AS POSSIBLE.

     

    ALL PIECES MUST BE RETURNED IN THEIR ORIGINAL STATE AND IN THEIRIN THEIR ORIGINAL PACKAGING AND IN THEIR ORIGINAL, UNWORN CONDITION. . YOU WILL BE RESPONSIBLE FOR PAYING ALL SHIPPING COSTS FOR RETURNING YOUR ITEM. WE RECOMMEND USING A TRACKABLE SHIPPING SERVICE OR PURCHASING SHIPPING INSURANCE, AS DON’T GUARANTEE WE WILL RECEIVE YOUR RETURNED ITEM.

     

    ONCE WE RECEIVE YOUR RETURNED ITEM, WE WILL SEND A CONFIRMATION AND PROVIDE STORE CREDIT. IF WE FEEL, FOR ANY REASON, THAT THE REQUEST IS NOT REASONABLE — IF THE JEWELRY IS DAMAGED OR HAS BEEN IMPROPERLY USED — WE WILL NOT ACCEPT THE RETURN.  

     

    ANY CUSTOM OR CUSTOM PIECES ARE FINAL SALE. 

    DISCOUNTED OR ON SALE JEWELRY ARE FINAL SALE. 

     

    IF THE ITEM WAS SHIPPED AS A GIFT, WE WILL VERIFY THE PURCHASE AND PROVIDE STORE CREDIT ONCE YOUR RETURN IS PROCESSED.

     

    WORKSHOP@SUSANAVEGAJEWELRY.COM

     

    PLEASE FEEL FREE TO CONTACT US IF YOU HAVE ANY ADDITIONAL QUESTIONS AT

    WORKSHOP@SUSANAVEGAJEWELRY.COM



    IMPORTANT INFORMATION REGARDING INTERNATIONAL SHIPMENTS:

    DUTIES AND TAXES ARE NOT INCLUDED IN THE TOTAL PRICE AT CHECKOUT. THESE ARE DETERMINED BY THE DESTINATION COUNTRY’S CUSTOMS AGENCY ONCE THE ITEM ARRIVES. 

    ALTHOUGH CHARGES ARE NOT ALWAYS INCURRED, ASSESSMENT OF DUTIES AND TAXES WILL BE BASED ON THE VALUE OF THE ORDER AND THE TAX-FREE THRESHOLD, IF IT EXISTS, FOR GOODS IMPORTED INTO THE DESTINATION COUNTRY. PAYMENT OF ANY DUTIES AND IMPORT TAXES IS THE RESPONSIBILITY OF THE RECIPIENT, AND THESE FEES ARE COLLECTED AT THE TIME OF DELIVERY.

    IF YOUR COUNTRY IS NOT SHOWN IN THE LIST OF SHIPPING DESTINATIONS, PLEASE EMAIL WORKSHOP@SUSANAVEGAJEWELRY.COM AND WE WILL ASSIST YOU WITH YOUR PURCHASE