CUSTOMER CARE

SHIPPING

To return your product, mail to: 450 el Dorado Blvd, Apt 519 Webster Tx 77598

All orders made through our website take 5-8 business days to be shipped in (certain territorial restrictions and additional fees may apply)

Shipping is handled through USPS and is included every time you purchase an item at www.susanavegajewelry.com The following shipping services are free of charge:

USPS Priority Mail (1-3 business days)

USPS First Class Mail (3-5 business days)

Additional rates apply fees.

Important Information Regarding International Shipments:

Duties and taxes are not included in the total price at checkout. These are determined by the destination country’s customs agency once the item arrives. Although charges are not always incurred, assessment of duties and taxes will be based on the value of the order and the tax-free threshold, if it exists, for goods imported into the destination country. Payment of any duties and import taxes is the responsibility of the recipient, and these fees are collected at the time of delivery.

If your country is not shown in the list of shipping destinations, please email <a href="mailto:sv@susanavegajewelry.com">Send me an email</a> and we will assist you with your purchase

JEWELRY CARE

Every piece from start to finish is made with porcelain, Japanese glass beads, and resin. The metal wires used are gold-plated and depending on the piece it can either have Japanese glass beads or semi-precious stones.

To keep the pieces in their top condition I recommend these suggestions:

keep pieces in a separate bag, without other pieces of jewelry that can cause a scratch.
Avoid when possible, falls and strong movement.
Put on pieces after you have sprayed your perfume/ and put on your make-up to avoid reactions

Susana Vega Jewelry is not responsible for mistreated pieces of jewelry you purchased.

Please write to the email sv@susanavegajewelry.com if you have any questions about these care items.